Restricted and Prohibited Products and Services

Updated on 3rd November 2021

Purpose of this List

Some activities and services may not be performed or sold using the services of EBANX because their marketing is not lawful, or because it is regulated by legal or regulatory requirements, or because EBANX does not allow the use of the service to both.

This list was made considering EBANX’s current understanding of laws, risk factors and reputational impact and shall not be, under any circumstances, violated or infringed.

It shows which Merchant Products/Services cannot be processed by EBANX, or which Merchant Products/Services need an express preapproval from EBANX before processing.

Prohibited list:

EBANX will never work with the following Merchants products or services – General List of Prohibited items across LATAM:

  • Adoption agencies;
  • Adult content, pornography and sexual related products or services (i.e.: live porn, sex chat, etc.);
  • Alcohol, tobacco, nicotine or related products;
  • Asbestos;
  • Auction;
  • Biological material of human origin (i.e.: hormones, human hair, etc.);
  • Black box (Android Boxes with pre-installed IPTV applications);
  • Body parts enlargement products or services (i.e. penis and breast enlargement);
  • Cash, paper currency or any other bearer bonds;
  • Mobile recharge and Unlocking of cellphones;
  • Controlled substances and/or other products that offer risk to consumer safety;
  • Corrosive and explosive materials, compressed gases and aerosol, inflammable liquid, oxidizing materials, flammable solids;
  • Cryptocurrency, bitcoin, e-wallets, prepaid credit cards and related services and products such as books, ebooks and video lessons;
  • Debt collection;
  • Dental bleaching;
  • Drugs or any kind of illegal substances, including products that simulate the effects of any illegal drug; just as any substances for the manufacture of drugs and any equipment used to produce, compounding, converting, processing, preparing, conceal and consume illicit drugs;
  • File sharing and cloud storage services;
  • ForEx, binary options, stock market, investment programs, future investments and related services and products such as courses (assets, stocks, shares, etc.), books, ebooks and video lessons;
  • Gambling services, lotteries, or related services (i.e.: poker course, cash out games, etc.);
  • Game credentials, often from advanced accounts or purchase of virtual gaming currency;
  • Gift card;
  • Issuance of government licenses or documents of activities regulated, including and not limited to driving, fishing and hunting;
  • Insurance services;
  • Invasive medical devices or equipment for invasive beauty treatments (i.e.: botox, peeling, hyaluronic acid, etc.);
  • Lawyer services and/or advice;
  • Live animals;
  • Loan (including car consortium and mortgage);
  • Medical practices;
  • Medicines (exclusively sold by prescription or not) or any substances that are related with miraculous cure of any disease or health condition, including any hospital equipment;
  • Military weapons and ammunition, simulacros and controlled equipment (archery, sportive weapons, hunting equipment, weapon’s replica, etc.);
  • Multilevel marketing companies, pyramid schemes, Ponzi schemes or any program that promises profit or cashback with any deadline;
  • Pawnshop;
  • Plants, natural flowers, seeds, herbage, grass and living plant species; straw and forage; fresh food;
  • Poisons: liquid, solid or gas;
  • Political parties (i.e.: campaign finance, donations and subscriptions for politicians, political causes);
  • Precious metals, jewels or any other manufactured product made from these materials – Buying or trade;
  • Products and services purport to test, cure, treat, or prevent COVID-19, including and not limited to deceptively marketing non-functional home test kits, fake cures, fraudulent vaccines, and overpriced health products;
  • Products and services with unauthorized use of a celebrity’s name, image, likeness, or other aspects of identity;
  • Products prohibited by local Public Health Agency, Sanitary Authority or equivalent (i.e. Anvisa, Cofepris, ISPCH, etc.);
  • Products related to pedophilia, child pornography, nudity of minors, as well as articles in any way involving the illegal participation of minors;
  • Products that injuries trademarks, patents, copyrights, and other intellectual property rights (i.e.: counterfeit products);
  • Prostitution agencies;
  • Radioactive material;
  • Religious institutions and non-profit organizations (Donations or Charities);
  • Schedule appointment for public services;
  • Sports forecasting, odds making, fantasy games and/or any kind of game that promises earning profits or bonus in any currency;
  • State owned companies;
  • Stolen products, subtracted anyway, smuggled, counterfeit, adulterated or replicated;
  • And any other product, services, or activity in jurisdictions where it is considered illegal.

We also have some specific prohibited products/services for different LATAM countries.

Only for Argentina

  • Ceramic and glass products;
  • Dry powder (colorant or not);
  • Fertilisers;
  • Live animals or dead – inclusive rare animals, edible meat offal and edible or not fats;
  • Mineral products (e.g. Salt; Sulphur; earths and stone; plastering materials; lime and cement);
  • Natural products or diet products;
  • Paints, varnishes and similar substances;
  • Products with pheromones;
  • Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);
  • Wood and articles of wood; wood charcoal;

Only for Bolivia

  • Foreign lottery tickets; imitations of coins and monetary material, postage stamps or other fiscal values;
  • Used items of clothing, such as clothing accessories, shoes, bedding, table, toilet or kitchen, blankets, rugs, upholstery, rags, twine, ropes and cordage, waste or scrap of any textile items;
  • Animal Products and Byproducts and / or derived from cattle, sheep, goats and birds (eggs, meat, offal, leftovers of birds, feathers);
  • Vehicles: parts and accessories; used or new;
  • Hunting trophies (animal), animal parts such as ivory and shark fin;

Only for Chile

  • Cosmetics;
  • Timeshare programs, travel clubs and reservation centers;
  • Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);

Only for Colombia

  • Products with dry ice;
  • Unlocking of cell phones and accessories, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);
  • Used clothing and footwear;

Only for Ecuador

  • Certain epoxies and esters,
  • Reptile hides;
  • Rugs;
  • Used clothing and shoes;
  • Used tires and vehicles;
  • Worked ivory and ivory articles;

Only for Mexico

  • Art objects, collectibles and antiques;
  • Miraculous products (products that promise cure of any disease or improvement of health condition);
  • Protection services;
  • Timeshare programs, Travel Clubs and Reservation Centers;
  • Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);

Only for Peru

  • Cameras and complex security systems (closed circuit);
  • Camouflaged articles and uniform and any other which is for the exclusive use of the Armed Forces (Army, Police, Navy, Air Force and Special Groups);
  • Cosmetics;
  • Self-inflating products such as boats and lifejackets;
  • Timeshare programs, travel clubs and reservation centers;
  • Unlocking of cell phones, programming of electronic cards, evasion devices for game consoles, unblocking of TV channels, among others. R4i adapter (Nintendo);
  • Used car parts;
  • Used clothing and footwear;
  • War toys, including pellet guns, water and foam darts (NERF);
  • Yoyo loco, yoyo chino, water ball, meteoric ball;

Only for Uruguay

  • Products taxed with IMESI (Internal Specific Tax);
  • Alcohol-free concentrated beverages, solid or liquid concentrated food products such as and not limited to nutritional supplements;
  • Lubricating oils and greases;
  • Perfumery articles;
  • Cosmetics;
  • Equipment subject to URSEC authorizations (Communication Services Regulatory Unit);
  • Cell phones and all those equipments who have WIFI and/or Bluetooth connections;
  • All devices that are radio frequency emitters, such as and not limited to wireless cameras, wireless remote controls (non-optical), devices with “Bluetooth”, devices with “WiFi”, equipment with remote control (including “drones”), wireless microphones, baby radio monitors (“Baby call”), wireless speakers, “WiFi” and/or “Bluetooth” clocks, satellite terminals, mobile telecommunications terminals (including “cell” phones), “WiFi” repeater, wireless router, cordless phones, wireless doorbells, radio communication transmitters;

Restricted list*: EBANX may work with the following merchants with EBANX preapproval, which can be denied or revoked where it finds this to pose a risk to EBANX business or reputation:

*General Restricted Categories across LATAM

  • Affiliates programs;
  • Any kind of regulated product (i.e.: by sanitary authorities);
  • Batteries and similar;
  • Companion/ Dating Services;
  • Consultant services;
  • Cosmetic products and additives;
  • Dietary supplements and products to gain muscle mass;
  • Digital seminars, programs, e-books, etc.;
  • Esoteric services, cartomancy, fortune teller, palmistry, and related services;
  • Flight ticket;
  • Food and its raw materials;
  • Items with lithium battery (i.e. hoverboards, balance to weigh and similar);
  • Medical equipment;
  • Miles programs (i.e. flyer programs, loyalty program);
  • Natural Products or medicines, vitamins, Diet Products, Muscle Enhancers, etc.;
  • Parties and events;
  • Perfume;
  • Pesticides and plant nutrients;
  • Photographic or cinematographic products;
  • Products of animal origin;
  • Products or services related with social, political, or religious organizations;
  • Telecommunication services;
  • Tickets/entrance (i.e. shows, theatre and football matches);
  • Travel agency;
  • Works of art and antiques.
  • Mystery Box.

* Our list is always evolving and is not limited to these categories.